Frequently Asked Questions
Quick answers about ordering, stock, dropshipping, delivery and returns.
Getting Started
What is Wholesale Finds UK?
We are a UK-based supplier. You can buy products from our current range, and eligible orders can be dispatched directly to your customer.
Who can use the dropshipping service?
Anyone selling through their own online store or marketplace can order from our dropshipping range. You run your own store and we handle dispatch of eligible orders.
Is there a minimum order?
There is no minimum order for products in our dropshipping range. You can order a single item when you make a sale.
Products & Stock
Is everything on the website in stock?
Stock levels are shown on each product and change regularly. Availability can change quickly, so please check before promoting a product heavily.
Can I choose my own selling price?
Yes. You set your own resale prices on your store or marketplace.
Can I use your product photos and descriptions?
Where we provide images or listing content, they are there to help you create your own listings. Please review and adapt them before publishing, as each marketplace has its own rules.
Orders
How do I place an order for my customer?
Add the product to your basket, go to checkout and enter your customer's delivery details as the shipping address.
Can I cancel an order?
Please contact us as soon as possible. An order can usually be cancelled if it has not yet been processed, prepared, packed or dispatched. Once fulfilment has started, cancellation may no longer be possible.
Where can I see my orders?
Sign in and go to My Account to see your orders and their status.
Dropshipping
Do you guarantee sales or marketplace approval?
No. We do not guarantee sales, profit, or approval of any account or listing. Each marketplace sets its own rules, and you are responsible for checking that a product is allowed on the platform you use.
Is there an automatic connection to my marketplace?
Not at the moment. You place orders with us yourself through this website.
Who deals with my customer?
You do. Your customer buys from your store, so you handle their questions. We help you with anything related to the order you placed with us.
Delivery & Tracking
Where do you deliver?
We currently deliver to addresses in the United Kingdom.
How long does delivery take?
Any timeframe shown on the website is an estimate unless the delivery service you choose says it is guaranteed. See Shipping & Delivery for more.
Will I get tracking?
Tracking is available where the delivery service used for your order provides it. Any tracking information will be shared through your order details or by email.
Returns & Refunds
How do I return an item?
Email info@wholesalefindsuk.com with your order number before sending anything back. Full details are on our Returns & Refunds page.
What if an item arrives damaged or faulty?
Contact us as soon as possible with your order number and photos where you can. We will review it and put things right.
How are refunds paid?
Refunds are normally made back to the original payment method. How long it takes to appear depends on your bank or card provider.
Account & Support
Do I need an account to order?
An account lets you see your order history in one place. You can create one from the My Account page.
Can I change delivery details after ordering?
Contact us straight away. We can only change the details if the order has not yet been prepared or dispatched.
How do I contact you?
Email info@wholesalefindsuk.com and include your order number if your question is about an existing order.
Still have a question?
Email us and we will get back to you.